Technical Assistance Center
While we work to integrate the Coriant portfolio into Infinera’s services offerings, we ask our customers to continue to rely on the existing contacts, resources, tools and support teams that you have today. As we continue to progress with integration, you will be proactively informed of any changes related to service and support options or delivery.
Support for all Infinera ProductsThe Infinera Call Center and Technical Assistance Center (TAC) support customers with Infinera and legacy Coriant products, including those carrying the Tellabs, Sycamore Networks, and NSN Optical brands.
For critical technical support requests and 4-hour advanced/managed hardware replacement requests, call the Infinera Call Center at +1 408-572-5288 (in the US dial +1 800-443-5555 toll-free) or use the Infinera Customer Portal at https://support.s1-infinera.glgenv.com. These contact details are the same for all Infinera customers in all countries worldwide.
For non-critical technical support and hardware service requests, use the Infinera Customer Portal at https://support.s1-infinera.glgenv.com or email firstname.lastname@example.org. This Customer Portal Quick Reference Guide provides information that will help you log in and navigate the portal. Infinera has also created a Return Material Authorization Guide to help you navigate our return process.